Solicitation policy based on the Act on Provision of Financial Services
Pursuant to the Act on Provision of Financial Services, the Company determines and publishes the following Policy for the Solicitation of Sale of Financial Instruments, etc.
Policy for responding to complaints, etc.
The Company places the utmost priority on earning customers' trust and will take speedy, fair and appropriate actions to settle complaints and disputes, including objections raised by customers, that arise in connection with the execution of a financial instrument transaction agreement with customers (such complaints, disputes and customer objections hereinafter referred to as "Complaints, etc."; "financial instrument transaction agreement" means a financial instrument transaction agreement specified in Article 34 of the Financial Instruments and Exchange Act (hereinafter referred to as the "FIEA")) and all incidental services provided by the Company.
To settle Complaints, etc. related to the Company's services provided under the FIEA, the Company will carry out a complaint processing measure or dispute resolution measure in accordance with the type of services specified below.
The Company receives Complaints, etc. from Customers through the Company's person in charge for each customer or an inquiry form. For complaint processing and dispute resolution, customers may also use Financial Instruments Mediation Assistance Center (FINMAC).
Financial Instruments Mediation Assistance Center (FINMAC)
TEL: 0120-64-5005
Business hours: 9:00–17:00 from Monday to Friday (excluding public holidays and year-end and New Year holidays)