Matters to Be Noted for Financial Instruments Exchange, etc.

Solicitation policy based on the Act on Provision of Financial Services

Pursuant to the Act on Provision of Financial Services, the Company determines and publishes the following Policy for the Solicitation of Sale of Financial Instruments, etc.

  1. Basic attitude regarding solicitation of customers
    To ensure that customers carry out transactions at their own discretion and responsibility, when the Company recommends a financial instrument, it will avoid providing any assertive conclusion or incorrect information that would mislead customers and will appropriately explain the details of the financial instrument, risks, charges incurred for the transaction, and other matters in light of customers' knowledge and experience, status of assets and purpose of executing the agreement.
  2. Method of soliciting customers and hours of solicitation
    With regard to the solicitation of customers, the company will always place the utmost priority on earning customers' trust and conduct customer-oriented solicitation for investment in compliance with the Financial Instruments and Exchange Act and other related laws and regulations. The Company will perform solicitation during hours and at places convenient to customers.
  3. Other matters
    To ensure that customers carry out transactions at their own discretion and responsibility, the Company will provide appropriate information. To earn customers' trust, the Company will continue making efforts to realize sales activities that meet customers' demands.

Policy for responding to complaints, etc.

The Company places the utmost priority on earning customers' trust and will take speedy, fair and appropriate actions to settle complaints and disputes, including objections raised by customers, that arise in connection with the execution of a financial instrument transaction agreement with customers (such complaints, disputes and customer objections hereinafter referred to as "Complaints, etc."; "financial instrument transaction agreement" means a financial instrument transaction agreement specified in Article 34 of the Financial Instruments and Exchange Act (hereinafter referred to as the "FIEA")) and all incidental services provided by the Company.

Use of external organizations, etc. to settle Complaints, etc.

To settle Complaints, etc. related to the Company's services provided under the FIEA, the Company will carry out a complaint processing measure or dispute resolution measure in accordance with the type of services specified below.

  1. Type II financial instruments business: Using the Type II Financial Instruments Firms Association as a complaint processing measure or dispute resolution measure set forth in Article 37-7, paragraph (1), item (ii)(b) of the FIEA.
  2. Investment advisory and agency business: Using the Japan Investment Advisers Association as a complaint processing measure or dispute resolution measure set forth in Article 37-7, paragraph (1), item (iii)(b) of the FIEA.

Receipt

The Company receives Complaints, etc. from Customers through the Company's person in charge for each customer or an inquiry form. For complaint processing and dispute resolution, customers may also use Financial Instruments Mediation Assistance Center (FINMAC).

Financial Instruments Mediation Assistance Center (FINMAC)
TEL: 0120-64-5005
Business hours: 9:00–17:00 from Monday to Friday (excluding public holidays and year-end and New Year holidays)